Communication

From: The Word For Today - Bob Gass Ministries

Matthew 12:34 "Whatever is in your heart determines what you say."

The sign under a large mouth bass in a taxidermist's window read: 'If I'd just kept my mouth shut I wouldn't be here!' Jesus said, "… Whatever is in your heart determines what you say." It actually sets the tone in your relationships.

Seven percent of our communication is based on content, 38 percent on tone of voice, and 55 percent on nonverbal signals like your facial expression, how you sit and what you do with your hands. Author Mandy Houk says: "If you care little for [people's] feelings… it comes out in your speech… If we intentionally… fill our hearts with love and respect… it overflows into our speech."

Solomon said, "A gentle answer deflects anger… harsh words make tempers flare." (Proverbs 15:1).